Solutions / Clinics
Let patients book and ask questions on WhatsApp, not on hold.
Most calls to the front desk are about timings, fees and appointments. A chatbot answers those, the front desk handles the rest from one inbox, and reminders go out on their own.
Free plan, no card needed · Meta bills WhatsApp messages to you directly, at its own rates
The problem
Sound familiar?
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The front desk is always on the phone.
Timings, fees, “is the doctor in today?” — while patients wait at the counter.
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Patients forget appointments.
A missed follow-up is a gap in the doctor’s day and a gap in the patient’s care.
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Patient chats sit on a personal phone.
When the receptionist is on leave, nobody can see what was promised to whom.
How it works
From “is the doctor in?” to a confirmed appointment
- Uses Chatflow
A chatbot answers the everyday questions
Timings, consultation fees, location and which doctor is in on which day. It never gives medical advice, and anything else goes to a person.
- Uses Shared inbox
Appointment requests reach the front desk
The patient picks a doctor and a time; the request lands in the shared inbox to confirm.
- Uses Templates
Reminders before every visit
An approved reminder template the day before, with a reply to reschedule.
- Uses Team & roles
Only the right people see patient chats
Give the front desk agent access, and keep campaigns and settings to the manager.
- Uses Campaigns
Follow-up and check-up reminders
Send a reminder to patients due for a follow-up, from a list you upload.
Try it
The chat your customers would have.
A patient booking an appointment. Tap the buttons to answer as the patient would.
- Built with tap-to-reply buttons, so people answer in one tap
- A person can take over the chat at any point
- Flows like this are made in Chatflow, with no code
This is a scripted demo. Every name, price and reference in it is made up.
Book an appointment
Which doctor would you like to see?
General physician
Morning or evening?
Evening
Tomorrow evening has 6:00 pm and 6:30 pm free.
6:30 pm
Request sent. The front desk will confirm here shortly. Reference DEMO-3310.
- utility template
Reminder: your appointment at DEMO Clinic is tomorrow at 6:30 pm. Please bring earlier prescriptions. Reply 2 to reschedule.
Scripted demo. Pick a question to play it back. Chat with a real person on WhatsApp
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Book an appointment
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Which doctor would you like to see?
-
Morning or evening?
-
Tomorrow evening has 6:00 pm and 6:30 pm free.
-
Request sent. The front desk will confirm here shortly. Reference DEMO-3310.
- utility template
Reminder: your appointment at DEMO Clinic is tomorrow at 6:30 pm. Please bring earlier prescriptions. Reply 2 to reschedule.
Scripted demo. Chat with a real person on WhatsApp
Good to know. Zanoo is a messaging tool, not a medical records system. Keep reports and prescriptions in your clinic software. Zanoo is hosted primarily in India; see our security page. Security and data protection
Pricing
What we’d pick for clinics: Growth.
Prices include GST. No setup fee, cancel any time.
Choose Starter ( ₹999/month) instead if you are a single-doctor practice with one person at the desk.
Recommended
Growth
₹2,999/month
or ₹2,500/month billed yearly (₹29,999)
- 5 logins for doctors, the front desk and a manager
- 12 months of message history
- 20 chatbot flows for FAQs, booking and follow-ups
- Roles, so each person sees only what their job needs
WhatsApp message charges are billed by Meta separately, at Meta’s published rates.
Give the front desk its mornings back.
Start with timings and fees in a chatbot, and add booking when you’re ready.