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Solutions / Ecommerce

Turn “price?” comments and DMs into orders.

Your customers ask on Instagram and WhatsApp before they buy. Zanoo answers the comment, handles the questions about size and delivery, and brings buyers back with campaigns.

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Free plan, no card needed · Meta bills WhatsApp messages to you directly, at its own rates

The problem

Sound familiar?

  • “Price?” in the comments, forty times a day.

    Each one is someone ready to buy, and most never get an answer.

  • The same questions, over and over.

    Sizes, delivery time, cash on delivery, returns. Your team types the same replies all day.

  • One-time buyers stay one-time buyers.

    You have their number but no simple way to tell them about the new drop.

How it works

From a comment to a repeat customer

  1. Comment “PRICE”, get a DM

    Anyone who comments the keyword gets the price and the product link in their DMs.

    Uses Comment-to-DM

  2. A chatbot answers size, delivery and returns

    Buttons for the common questions, and a person takes over for anything else.

    Uses Chatflow

  3. Your team handles order questions in one inbox

    WhatsApp and Instagram side by side. AI drafts the reply, and your team checks it and sends it.

    Uses AI assistant

  4. New drop? Tell past buyers

    Send a carousel template to opted-in customers and see who read and replied.

    Uses Campaigns

  5. See which campaigns sell

    Delivered, read and replied counts for every campaign, side by side.

    Uses Analytics

Try it

The chat your customers would have.

A shopper asking about a shirt. Tap the buttons to answer as the shopper would.

  • Built with tap-to-reply buttons, so people answer in one tap
  • A person can take over the chat at any point
  • Flows like this are made in Chatflow, with no code

This is a scripted demo. Every name, price and reference in it is made up.

DEMO Storeonlinescripted

  1. Is the linen shirt in stock?

    10:42 am

  2. The DEMO linen shirt is ₹1,499 (demo price). Which size do you wear?

    10:43 am

  3. M

    10:44 am

  4. That size is in stock in white and olive.

    10:45 am

  5. Olive

    10:46 am

  6. Here is the link to order: demo.store/linen-shirt. Cash on delivery is available, and delivery takes 3–5 days.

    10:47 am

Scripted demo. Pick a question to play it back. Chat with a real person on WhatsApp
DEMO Store online scripted

  1. Is the linen shirt in stock?

    10:42 am

  2. The DEMO linen shirt is ₹1,499 (demo price). Which size do you wear?

    10:43 am

  3. That size is in stock in white and olive.

    10:44 am

  4. Here is the link to order: demo.store/linen-shirt. Cash on delivery is available, and delivery takes 3–5 days.

    10:45 am

Scripted demo. Chat with a real person on WhatsApp

Good to know. Zanoo doesn’t connect to your online store yet, so it can’t send order and shipping updates on its own. Your team answers order questions from the inbox.

Pricing

What we’d pick for ecommerce: Growth.

Prices include GST. No setup fee, cancel any time.

Choose Starter ( ₹999/month) instead if you are just starting out and one or two people answer the chats.

Compare every plan

Recommended

Growth

₹2,999/month

or ₹2,500/month billed yearly (₹29,999)

  • Unlimited comment-to-DM automations, one per product post if you like
  • 2 Instagram accounts and 1 WhatsApp number
  • 1,000 AI replies a month
  • 30,000 people reached a month for drops and sales
Start 14-day free trial

WhatsApp message charges are billed by Meta separately, at Meta’s published rates.

Also for

Answer every “price?” today.

Connect Instagram and WhatsApp and set up your first comment-to-DM in minutes.

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