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Getting started with Zanoo

From sign-up to your first campaign in eight short steps. Most businesses finish in an afternoon.

What you need: your WhatsApp number, admin access to your business’s Facebook account, and a card for Meta’s message charges. If the number is on the WhatsApp Business app, you can keep using the app alongside Zanoo — see Keep the WhatsApp Business app. A number on personal WhatsApp has to be moved off it first. Everything below happens in your dashboard at app.zanoo.in.

1. Create your account

Sign up with your work email. The Free plan needs no card.

  • You become the Owner of the workspace.
  • Change plan any time — no setup fee, no contract.

2. Connect WhatsApp

Open Channel settings and connect WhatsApp. Meta’s Embedded Signup opens in a pop-up.

  • Log in with Facebook and pick (or create) your Meta Business portfolio.
  • Add your phone number and verify it with the OTP Meta sends.
  • Your WhatsApp Business Account is created in your own Business Manager. You own the number and the templates.

3. Add a payment method in Meta

Meta bills you directly for WhatsApp template messages, so your WhatsApp Business Account needs a card. It takes about 15 minutes, once.

4. Connect Instagram (optional)

In Channel settings, log in with Instagram. You need an Instagram Business or Creator account.

  • DMs, comments and reactions start arriving in your inbox.
  • Full steps: Connect Instagram.

5. Invite your team

Open Team management and invite your teammates by email. Pick a role for each person.

  • Roles: Owner, Manager, Agent, Editor, Team member.
  • Permissions cover templates, chat center, audience, flows, campaigns, reports and channel settings. Give each person only what they need.

6. Create a template and submit it

You need a Meta-approved template to message anyone who hasn’t written to you in the last 24 hours. Open Templates and click Create Template.

  • Pick a category: Marketing, Utility or Authentication. It sets Meta’s price, so choose the one that fits.
  • Add an optional header (text, image, video or document), the body, and buttons (quick reply, URL, phone or copy code). Carousels work too.
  • Submit. Zanoo shows Meta’s review status and, if it’s rejected, the reason.

7. Upload contacts and send a campaign

Go to Audience and upload a CSV of your contacts. Then open Campaigns and start a new one.

  • Send a test to your own number first.
  • Then send to one contact or in bulk — now, or on a schedule.
  • Delivery, read and reply numbers show up in Reports.

8. Build a chatflow

Open Flows to automate replies: greetings, FAQs, lead capture or handoff to a person.

  • Drag in questions, buttons, conditions and delays.
  • Test the flow before you switch it on.

Need a hand?

Message us on WhatsApp, email support@zanoo.in, or book a demo and we’ll set it up with you. We’re around Monday to Friday, 10:00–19:00 IST.